Returns & Exchanges

At Coolbeds, we want you to rest easy knowing that if your new mattress or bed frame isn't the perfect fit, you can return it within 30 days of delivery for a full refund or exchange. We pride ourselves on a hassle-free process designed to ensure your ultimate sleep satisfaction.

Return Process

• 1.
  Initiate Your Request

  Contact our sleep support team via email or our online portal with your order number and the reason for your return.

• 2.
  Prepare for Pickup

  For large items like mattresses and frames, we will schedule a professional courier to collect the item directly from your bedroom at no additional cost.

• 3.
  Inspection and Processing

  Once the item reaches our facility, our quality control team will inspect it to ensure it meets our return condition standards.

• 4.
  Receive Your Refund

  After approval, your refund will be processed back to your original payment method within 5-7 business days.